Refund policy

Returns & Refunds

Inspection required: All returns must be approved in advance. Contact sales@pinnacleaeroparts.com to request a Return Authorization (RA) within 7 days of delivery.
Return window: Approved returns must be received by Pinnacle Aero Parts within 30 days of delivery unless otherwise agreed in writing.
Condition: Parts must be returned in original packaging, uninstalled, undamaged, and with all labels and paperwork. Parts that show signs of installation, modification, contamination, or physical damage are not eligible for return.
Non‑returnable items: Consumables, sealed kits, items marked non‑returnable, special‑order or custom parts, and parts sold “as is” are final sale.
Restocking fee: A restocking fee of up to 20% may apply for approved returns to cover inspection, handling, and administrative costs. The fee will be confirmed when RA is issued.

Defective or Incorrect Shipments

Defects or shipping errors: If you receive a wrong, damaged, or defective item, notify us within 7 days of receipt. We will arrange inspection and, if confirmed, we will replace the item or issue a full refund (including return shipping) as appropriate.
Evidence: Please provide photos, part numbers, serial numbers, and proof of purchase to help expedite claims.

Shipping & Costs

Return shipping: Unless the return is due to our error or a confirmed defect, customers are responsible for return shipping costs and any export/import duties.
Refund timing: Refunds are issued after inspection and acceptance of the returned item. Allow up to 14 business days from receipt for processing and for funds to appear on your original payment method.

Warranty & Manufacturer Coverage

Manufacturer warranties apply where provided. Pinnacle Aero Parts will assist with warranty claims, but warranty terms and remedies are determined by the manufacturer.

Dispute or Regulatory Concerns

Safety/airworthiness: If a return involves possible airworthiness or regulatory issues, we may require documentation and will follow applicable FAA/EASA guidance before accepting returns.

For all returns, RA requests, or warranty assistance contact:

Business hours: Mon–Fri, 9:00 AM–5:00 PM (EST)